CasinoWays Privacy Policy

At CasinoWays Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our site, register an account, or use any of our services. By using CasinoWays, you agree to the practices described below.

Who We Are

Our platform is operated by Sefiarray B.V., a company registered in Curaçao under number 155219, with its registered office at Fransche Bloemweg 4, Willemstad, Curaçao. We are licensed by the Curaçao Gaming Authority under licence number OGL/2024/842/0350. We at CasinoWays operate as a wholly owned subsidiary of Dumelita Ltd, and we act as the data controller for all personal information processed through our website.

Information We Collect

When you create an account, make a deposit, or contact our support team, we collect various categories of data necessary to provide our services and comply with our legal obligations. Our CasinoWays registration process requires accurate and complete information from every player.

• We collect your full name, date of birth, address, email and phone number at the time of casinoways register
• We gather payment details related to your casinoways deposit and casinoways withdrawal transactions, including card information, e-wallet details, or cryptocurrency wallet addresses
• We record identification documents (ID and utility bill not older than three months) submitted through our AI verification tool when verification is required
• We track your gaming activity, including bets placed on our casinoways slots and casinoways live casino games, to detect fraud and ensure fair play
• We log technical data such as IP address, device type, browser information and login timestamps whenever you access casinoways login
• We may collect communication records when you contact our live chat or email support

How We Use Your Information

Our Vegas Ways platform — sorry, our CasinoWays platform — uses the information we collect for a number of legitimate purposes connected to running a secure and compliant gaming service. We at CasinoWays process your data to verify your identity, prevent money laundering, and comply with licensing requirements set by the Curaçao Gaming Authority.

• We use your data to process your casinoways deposit and casinoways withdrawal requests securely
• We verify your age and identity to ensure you meet eligibility requirements for casinoways casino login and account access
• We analyse your activity to personalise offers, including any casinoways bonus, casinoways promo code or casinoways no deposit bonus you may qualify for
• We monitor transactions to detect suspicious behaviour, fraud, or breaches of our terms
• We send service-related communications, including updates about your casinoways bonus code or loyalty programme status
• We use aggregated, anonymised data to improve our games, website performance and customer support

Legal Basis for Processing

We process your personal data on several legal grounds: to perform our contract with you when you use CasinoWays Casino services, to comply with regulatory and anti-money-laundering obligations, and based on your consent where required, such as for marketing communications. You may withdraw your consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, our CasinoWays operation relies on certain trusted partners to deliver our services effectively. We share data only where necessary and under strict confidentiality obligations.

• We share payment information with processors such as CoinsPaid and MiFinity to complete your casinoways deposit and casinoways withdrawal
• We disclose data to identity verification providers when conducting KYC checks
• We may share information with regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We work with game providers like Play'n GO, Blueprint Gaming and Evoplay, who may receive limited gameplay data to operate our casinoways slots and jackpot features
• We may disclose information to law enforcement agencies if required by applicable law

Data Security

Here at CasinoWays, we use industry-standard security measures, including encryption and secure servers, to protect your personal and financial data from unauthorised access, loss, or misuse. Our CasinoWays security protocols are reviewed regularly to keep pace with evolving threats. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting and dispute-resolution requirements. Our Casino Ways retention periods are also influenced by anti-money-laundering obligations, which may require us to keep transaction records for several years after your account is closed.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at CasinoWays are committed to honouring these rights wherever applicable law requires us to do so.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You may request a copy of your data in a portable format
• You can lodge a complaint with a relevant data protection authority if you believe we have mishandled your information

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. For full details on how we use cookies, please refer to our separate Cookie Policy. You can manage cookie preferences through your browser settings at any time.

Marketing Communications

We may send you promotional messages about offers such as our casinoways free spins, casinoways bonus code promotions, or Monday reload bonuses, provided you have opted in to receive them. You can unsubscribe from marketing emails at any time using the link provided in each message or by contacting our support team directly.

Restricted Jurisdictions

CasinoWays Casino does not accept players from certain restricted countries, including the United States, Australia, Spain, France and others listed in our Terms and Conditions. If we determine that you are accessing our services from a restricted jurisdiction, we reserve the right to suspend your account and process any related data accordingly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of CasinoWays Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please contact our support team at support@casinoways2.com. Our live chat is also available 24/7 for any privacy-related queries you may have while using CasinoWays Casino.